Frequently Asked Questions
- How long has KC’s Plumbing been in business?
We have been serving our Coachella Valley customers for the past 35 years. KC’s Plumbing was started by current owner Kelly Russum in 1980 when he partnered wth Chuck Barrett, the grandson of the owner of Barrett Plumbing, to form a new plumbing company. Chuck left the business and Kelly has been running this second generation family business from their offices in 702 Eugene Road in Palm Springs.
- What areas does KC’s Plumbing service?
KC’s Plumbing serves customers throughout the Coachella Valley including Palm Springs, Thousand Oaks, Indian Wells, Cathedral City, Thousand Palms, Racho Mirage, Palm Desert, La Quinta, and Indio
- What training do your Plumbing Technicians undergo?
Most of our Technicians have been with us for many years. They serve thousands of customers each year and have received acclaim and kudos from our customers for the expert insight and quality service they provide when repairing or installation a new plumbing systems.
Our technicians are required to complete many months and even years of rigorous training before they’re allowed to go “solo” on repair or installation work. And as a licensed plumbing contractor, we insist that our technicians attend regular technical education and training programs. They are also trained in communications, sales, finance management & marketing. They are drug-free, neat in appearance, mindful of their speech and respectful of your property.
- Are you really closed for 30 minutes each day?
Call every 30 minutes for an entire day and we will be happy to come out to fix your plumbing emergency.
- Why should I join the Kare Free Club?
Any system requires routine maintenance. This allows us to maintain an active relationship with our customers and provides our customers with a routine plumbing maintenance check to ensure their system is working as designed.