Privacy Policy

KC’s 23 ½ Hour Plumbing & Air Conditioning — kcs23.com

KC’s 23 ½ Hour Plumbing & Air Conditioning understands your concerns about privacy and security when using the Internet, and we are committed to protecting the privacy of our valued customers. KC’s 23 ½ Hour Plumbing & Air Conditioning does not sell, rent or exchange any information collected via the Internet. KC’s 23 ½ Hour Plumbing & Air Conditioning keeps all collected information confidential. We have implemented security policies and technical measures to protect your personal data from improper use or unauthorized access.

In order to fulfill your requests for our services and products, it is necessary to obtain your name, address, and phone number information. We use the information you provide to schedule the services and deliver the products you request. We may also use the information to contact you about our products, services and events, to notify you about special offers or promotions, or to respond to your request for information from KC’s 23 ½ Hour Plumbing & Air Conditioning.

KC’s 23 ½ Hour Plumbing & Air Conditioning collects information as described to ensure personalized service to our customers. By using KC’s 23 ½ Hour Plumbing & Air Conditioning you consent to the collection and use of data for this purpose. Any changes to this policy will be posted on the Web site.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help the site function, remember your preferences, and collect information about how you use our services. We also use similar technologies such as pixels, web beacons, and local storage. All references to “cookies” in this section include these technologies.

2. How We Use Cookies

We use four categories of cookies:

Necessary

Required for the Site to operate — session management, security (reCAPTCHA, Cloudflare), and storing your cookie preferences. These cannot be disabled and do not collect personal information for marketing.

Analytics

Help us understand how visitors interact with our Site — page views, navigation paths, session duration, and traffic sources. Used solely to improve Site performance and content. We do not sell analytics data to third parties. Provided by Google Analytics (GA4) and Microsoft Clarity.

Advertising

Used for targeted advertising and remarketing through Google Ads, Meta (Facebook), and Microsoft Advertising (Bing). These cookies allow our advertising partners to show you relevant ads based on your interests. Disabling this category opts you out of the sale or sharing of your personal information with advertising partners, as required by applicable US state privacy laws.

Preference

Allow the Site to remember choices you have made — such as your preferred region — to provide a more personalized experience.

For a full list of cookies, their providers, and retention periods, see our Cookie Policy.

3. Your Privacy Rights

Under applicable US state privacy laws, you have the following rights regarding your personal information:

To submit a request, email us at amber@kcs23.com. We will respond within 45 days. If we need additional time, we will notify you within the initial 45-day period. We may ask you to verify your identity before processing your request.

4. Do Not Sell or Share My Personal Information

We do not sell personal information for monetary consideration. However, sharing personal data with advertising partners (Google Ads, Meta, Microsoft Advertising) may constitute a “sale” or “sharing” under applicable US state privacy laws.

You have the right to opt out of this sharing at any time. To opt out:

• Click “Do Not Sell or Share My Personal Information” in the footer of any page on our Site
• Open Cookie Settings and disable the Advertising category
• Email us at amber@kcs23.com

Your opt-out takes effect immediately and is saved for 12 months. You will not be discriminated against — we will not deny services, charge different prices, or provide a lower quality of service because you exercised this right.

5. Global Privacy Control (GPC)

We recognize and honor the Global Privacy Control (GPC) signal. If your browser or browser extension has GPC enabled, we will automatically apply an opt-out from the sale or sharing of your personal data when you visit our Site. Advertising cookies will not be set. No further action is required.

6. Managing Your Cookie Preferences

You can update your cookie preferences at any time:

• Click “Cookie Settings” in the footer of any page on our Site
• Use the Cookie Settings button in the corner of the screen
• Email us at amber@kcs23.com

You may also control cookies through your browser settings. Note that blocking all cookies may affect Site functionality, including form submissions and security features.

7. Retention

Your cookie preference is saved for 12 months. After this period, you may be asked to confirm your preferences again. You can update your preferences at any time — changes take effect immediately.

8. Contact

For questions about our use of cookies or to exercise your privacy rights, contact us at amber@kcs23.com. For complete technical details about the cookies used on our Site, see our full Cookie Policy.